IT Professionals Resources

• UD Central Authentication Service (CAS) development guidelines
• UD Central Active Directory (AD)

• Google Apps @UDel.edu (Help | FAQs)
• Sakai@UD: UD's course management system; also available for projects. (Help)
• Sharepoint 2010 (teamwork.udel.edu)

• LEGATO system backups: Submit a help ticket request requesting more information.
• IT server hosting request
• Register your system's hostname: Send email to host-registry@udel.edu providing the IP address and the host name.

Three central email systems are currently available to the University community: UD WebMail, Google Apps @UDel.edu, and Microsoft Exchange. (Email help)

• Undergraduate students must use Google Apps @UDel.edu.
• Graduate students may choose Google Apps @UDel.edu or UD WebMail.
• Faculty and staff may use any one of the three systems.

Services:

• UD central mail server mailing lists (including forms to request access)
  • UD Mailman Lists
  • UD MMML: UD Manually Maintained Mailing List manager.
• UD Dropbox: For sending large files.
• UD P.O. Box: For class rosters, major mailing lists, minor mailing lists, bulk mailing, etc. (Help)

• UD Blue Hen Market: UD's online purchasing center.
• Purchasing computer systems for the institution

• The mailing list it-pros@udel.edu is used to share important notifications to all those who support computing at the University of Delaware. If you do not receive these notifications, complete a help ticket request, listing the departments you support. This is a Google Group and is searchable by logging into your GoogleApps@Udel account.
• Departmental IT professionals list
• Find IT services
• INTEC hardware maintenance: An outside vendor who accepts requests for annual departmental maintenance contracts. They also provide "Time and Materials" repairs for UD-owned equipment and for systems personally owned by UD faculty, staff, and students.
• IT Help Center
• Report supplies needed or broken technology equipment in a classroom

• Conference registration
• My Wi-Fi: Display your current Wi-Fi connection information.
• Network Guest Registration: (Add access for a guest [active UDelNet account required] | Guest log in)
• Network jack activation & troubleshooting: Send email to it-helpcenter@udel.edu or call 831-6000.
• Network Time Protocol
  • Suggestion 1: Have the PDC emulator on your domain, sync with a reliable time server (louie.udel.edu is about as reliable as they get) and then the rest of your domain machines, including other domain controllers and servers should be configured by default to sync with the PDC emulator. Stand-alone machines can point right to louie.udel.edu in the time/clock settings on the workstation.
  • Suggestion 2: Sync servers and domain controllers to time.nist.gov, tick.usno.navy.mil, and tock.usno.navy.mil in that order.
  • Microsoft: How to configure an authoritative time server in Windows Server
• Request a new IP address: (Faculty and staff computers)
  1. Refer to the list of IPs for your department.
  2. Central IT maintains some IP lists. Send email to ip-registry@udel.edu.
  3. Preferred registration method: DHCP automatic with associated fixed IPaddress.
• UDelNet account tools: change username or password, register for internet access, etc.
• What is my IP? (UD Hosted) OR http://www.whatismyip.com
• Request access to UD computing resources (e.g., UNIX accounts & projects, administrative systems, Cognos, UDrupal developer)

• Anti-malware
• Anti-virus (McAfee)
• Firewall configurations for:
• Windows: Windows 7, Vista, XP
• Mac OS X: 10.6, 10.5, 10.4
• IT's computer virus cleanup service
• Software tools to find and protect sensitive information
• Protect & clean your computer
• Report security incidents
• Security breach notification procedures
• Security for system administrators

• Microsoft campus agreement
• Qualtrics: Web surveys.
• Software License Server: (Help)
• UDeploy: University-licensed software
• UD Research and Development Software: (Windows, Macintosh, UNIX / Linux)
• Open source alternatives to commercial software

• Academic Technology Services: for faculty
• LearnIT@UD
• Sakai@UD: UD's course management system; also available for projects. (Help)

• Request new cellular service
• Conference calling

• Equipment end-of-life practices
• GreenIT at UD
• New faculty/staff checklist and Supervisor's checklist
• UD computing policies
• UDLite computer power settings
• UD CITA Career Ladder (HR)

• Features that can be executed on UD web pages
• How to publish a personal Web page at the University of Delaware
• Office of Communications & Marketing (OCM)
  • Web standards
  • Web communications
• Restricting access to web pages
• Link checker (for UD websites)
• µLink: UD's microLink service. Provides a shortened URL starting with www.udel.edu, which can easily be shared with others.
• UD WordPress MU
• UD Web Idea Center: For Forms Data Processor, customized Google search, etc.

• University System Admins Groups
• Send mail to the NT Administrators Group
• LUG @ UD: Linux Users Group at the University of Delaware
• Webdev: UD Web Developers