IT Professionals News Archive

Faculty and staff will receive new phones when Voice over Internet Protocol (VoIP) technology comes to the University of Delaware campus this summer. This advanced voice service, with equipment by Cisco, is being installed by UD Telephone Services in partnership with Dimension Data.

The new system will offer nearly all the same features as the current Centrex phone service (e.g., on campus four-digit dialing) with added benefits such as Caller ID and message waiting on every telephone, free domestic long-distance calling (including Alaska and Hawaii) and improved sound quality.

UD phone numbers will remain the same. More importantly, the cost of telephone service will not increase.

VoIP carries voice conversations as data packets, which are transmitted over the University network rather than a separate phone network. This eliminates the need to monitor and repair the existing, separate telephone infrastructure.

We are updating this news story with the latest information about recovering from the Mirapoint (UD Webmail) crash on Friday, April 12, 2013, and our efforts to migrate email accounts to Google Apps at UD and UD Exchange.

All email accounts on the UD Webmail service (also known as Mirapoint or mail.udel.edu) are migrating to another UD email service: Google Apps at UD or Exchange. Most UD Webmail clients can request to move now.

Accidentally, under 200 active Mirapoint accounts were migrated to Google Apps at UD. We are developing a list of these accounts to aid IT Support Center troubleshooting. Please accept our apologies for the inconvenience.